Anyone using a computer knows that the quality of tech support can often make or break the usability of a piece of software. Unlike many other LMSs, Torch LMS comes with world class customer service that’s responsive and stress-free. It’s in our best interest to give you the best experience possible with our product and we ensure that this happens by prioritizing our customer support channels.
We have three different methods for delivering customer support so that you can always reach us through a channel that’s convenient for you.
1. Quality Phone Support
If you’d like to speak with someone over the phone, let us connect you with one of our helpful, highly trained phone support staff. We know how important it is for you to get personalized support quickly, so we have a large force of phone techs that are ready to help you with whatever questions or problems you may have.
2. Great Email Support
Email is a quick and easy way to get in touch with our support techs. When you email our support address, you’ll receive a prompt response with the professional assistance and advice that you will come to expect from our customer service staff.
3. Online Torch Support Center
Our Online Torch Support Center provides helpful tools that will aid you in getting the most out of your LMS. Browse our knowledge database to see if we already have the answer to your question. Watch helpful video tutorials that walk you through the ins and outs of how to use your LMS. Or, submit a help ticket to get personalized support for your problem.
We’re always happy to help! Don’t hesitate to contact us when you’re in need of support. We can’t wait to wow you with our easy to use LMS and our seamless customer support.